Policy

Our Policy

Customers may open their package upon delivery while the courier is present. If you choose to refuse the order, you are responsible for paying the shipping fee according to your governorate's rate.

Shipping

  • Within Egypt: Shipping time and fees vary based on your location and will be displayed at checkout after selecting your Governorate.
  • The courier will contact you before delivery, so please ensure your phone is available to receive the call.

Exchange & Refund Policy

We take pride in the quality of our products. However, if you need an exchange or refund, you may request one within 14 days of receiving your order.

Conditions for Exchange & Refund:

  • Items must be returned in their original packaging, as received from the courier.
  • Exchange and refund shipping fees are the same as standard delivery fees.

How to Request an Exchange or Refund:

  1. Contact us via:
  2. Provide your order number and a clear photo of the received product.

We are available 24/7 to assist you.